TLC Return Policy
Total Life Changes (TLC) is committed to providing our customers with exceptional products, which is why we offer our customers a 30-Day Product Guarantee! If, for any reason, you’re not completely satisfied with any product, you may request a refund within 30 days from the state of delivery. Any product or marketing materials returned, following our Return Procedure, within this time frame shall receive a full refund, minus shipping and handling costs.
Returns are subject to the following guidelines
- Exchanges for the same product will only be made for products that may have been damaged in transit. Total Life Changes must be notified within 5 days from the date of delivery in order to replace a product damaged in transit.
- Products ordered for the first time may be returned within thirty (30) days of delivery for a full refund, less shipping, and handling.
- For all other orders, returns of all unopened and resalable products may be returned within (30) days of delivery for a full refund, less shipping, and handling.
- Products returned more than thirty (30) days from the delivery date are not eligible for a refund.
- Packages returned due to unsuccessful deliveries (i.e., three (3) delivery attempts, customer moved, customer provided incorrect or incomplete address) may be subject to additional shipping and handling charges to have the product resent.
- Commissions of any type paid to Life Changers (Independent Representatives) on products that are ultimately returned to TLC for a refund will be deducted from future commission payments.
- Returns of more than $1,000.00 within one (1) year may result in the involuntary termination of a Life Changer’s account.
Products being returned must be shipped to 6094 Corporate Dr, Ira, MI 48023 with a completed RMA (Return Merchandise Authorization form. Any product returned without an RMA form will be documented and the customer will be required to contact Customer Support at 888-TLC-9970 (888-852-9970) to clarify the reason for the return before any further action will be taken.
Business Opportunity Return Policy:
A Life Changer who cancels their account within thirty (30) days of enrollment, or longer where required by law, may return unused products in unopened and resalable conditions for a full refund, less shipping, and handling.
**Certain products may contain pre-packaged, individual servings. To be eligible for a refund, the product, in its entirety, must be unopened. For our customer’s convenience, TLC has also created specialty kits containing multiple products. Unopened and resalable components of a kit may be returned for a refund.
Policy updated as of 9/02/2021